Welcome to Maine's ASO

7/21/2021 - Kepro Office Move on August 1st, 2021

Kepro will be relocating to a new office effective August 1st, 2021. The new office will be located at 82 Running Hill Road, Suite 2020, South Portland, ME 04106.

5/18/2021 - Atrezzo Questionnaires posted to QualityCareforME.com

Updated versions of the Atrezzo Portal questionnaires have been posted to QualityCareforME.com. Please click PROVIDERS at the top of the page and ATREZZO QUESTIONNAIRES or follow this link.

5/12/2021 - Kepro All Employee Virtual Townhall

On Wednesday, 5/12/21, the Kepro call center will be offline between 11:30am and 12:00pm. Callers may leave voicemails on our general mailbox during this time and staff will return all messages promptly after 12:00pm. Thanks for your understanding. 

4/12/2021 - Critical Incident, Termination Request and Referrals for Adult PNMI

As of today, Kepro has implemented three new solutions within the Kepro Atrezzo portal. To learn more about these solutions click the training videos below. In addition, "Grant Funded" request have been relabled to "OBH Funded".

• Critical Incident (PDF Version)
• SMI Termination Request (PDF Version)
• Adult PNMI (PDF Version)
• Referral Refusal (PDF Version)

3/3/2021 - High  Volume

Kepro is currently experiencing a high volume of authorization requests. Requests are being reviewed in the order in which they have been submitted. To view the current status of your case, please login to Atrezzo and search your case or view the status through the Daily Authorization Report. 

12/24/2020 - Maine Office Closed at Noon

Kepro's Maine office will be closed at noon on December 24th to allow staff to be with family for the holidays. All calls will be transferred to our afterhours voicemail and returned on Monday, December 28th. Happy Holidays to you and yours! 

11/30/2020 - Office of Behavioral Health Training Sessions Postponed until further notice

On Wednesday, November 18th, an email notification was sent on the OMS eMessage system alerting providers of an upcoming change for Adult Grant Funded Services. Click here to see the notification.

In collaboration with the Office of Behavioral Health (OBH), Kepro and our provider community. We are postponing the go-live to ensure all parties are ready and prepared for the upcoming changes. Over the next several weeks, Kepro and OBH will be preparing a communications plan to properly rollout these upcoming changes. Stay tuned!