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Welcome to Maine's ASO

State of Maine Department of Health and Human Services (DHHS) Administrative Services Organization (ASO)


5/1/2024 - Acentra Health Emails Have Been Rebranded 

Email addresses for the Maine Acentra Health Team have been rebranded to reflect our company's new name. Previously, all email addresses ended in @kepro.com but will now end in @acentra.com.  While we will continue to receive emails that are sent to the @kepro.com domain, we ask that Providers update your Acentra Health contacts to reflect the @acentra.com domain. If you have questions regarding this change, please click on the chat icon in the lower right-hand corner of this page to speak with a representative. 

12/15/2023 - Backdating Policy Update

Effective January 1, 2024, Acentra Health and the Office of MaineCare Services will 

reinstate the original submission window for all requests in the Atrezzo portal.

Due to the end of the Public Health Emergency (PHE), the Atrezzo portal submission window will be updated to accept service requests for ten (10) calendar days before entry into service or a maximum backdate of five (5) calendar days after entry into service, consistent with the original requirements prior to the PHE.

If you have questions regarding this change, please contact ProviderRelationsME@kepro.com or at 1-866-521-0027, Option 3.

6/9/2023 - Announcing Acentra Health: A New Era for Client Network Services, Inc (CNSI) and Kepro

CNSI and Kepro are now Acentra Health.  

Acentra Health is focusing on expanding access to care, improving outcomes, enhancing quality, and lowering costs for the populations we serve.  

In the coming weeks and months, we will share more about the organization. Moving forward, Acentra Health communications will reflect the new name and logo. Clients will not experience disruption in services.  

We invite you to watch our new video.   

For more detail, see the press release or visit the new Acentra Health webpage

2/17/2023 - Attention Providers of Sections 17, 28, and 65: Behavioral Health Rate FAQ's 

The Department now has available the Behavioral Health Rate FAQ document on billing and authorizations for services for Sections 28 and 65. The Department will send another e-message to notify you about additional guidance after we work through the details of those questions.

1/10/2023 - Update on January 1, 2023 Rate Study Increase

The Maine Department of Health and Human Services (DHHS) is in the process of implementing rate studies for Sections 2, 13, 17, 26, 28, 65, and 92. Once implemented, these rate increases will be effective as of January 1, 2023. The Department has posted State Plan methodology notices detailing the rate changes for Sections 13, 17, 26, 28, 65, and 92 on our State Plan Methodology page. If a code for a service is not listed on these notices, there is no rate change for that code

To view the full announcement, click here.


News and Updates

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News and Updates