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Welcome to Maine's ASO

State of Maine Department of Health and Human Services (DHHS) Administrative Services Organization (ASO)

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12/15/2023 - Backdating Policy Update

Effective January 1, 2024, Acentra Health and the Office of MaineCare Services will 

reinstate the original submission window for all requests in the Atrezzo portal.

Due to the end of the Public Health Emergency (PHE), the Atrezzo portal submission window will be updated to accept service requests for ten (10) calendar days before entry into service or a maximum backdate of five (5) calendar days after entry into service, consistent with the original requirements prior to the PHE.

If you have questions regarding this change, please contact ProviderRelationsME@kepro.com or at 1-866-521-0027, Option 3.

6/9/2023 - Announcing Acentra Health: A New Era for Client Network Services, Inc (CNSI) and Kepro

CNSI and Kepro are now Acentra Health.  

Acentra Health is focusing on expanding access to care, improving outcomes, enhancing quality, and lowering costs for the populations we serve.  

In the coming weeks and months, we will share more about the organization. Moving forward, Acentra Health communications will reflect the new name and logo. Clients will not experience disruption in services.  

We invite you to watch our new video.   

For more detail, see the press release or visit the new Acentra Health webpage

2/17/2023 - Attention Providers of Sections 17, 28, and 65: Behavioral Health Rate FAQ's 

The Department now has available the Behavioral Health Rate FAQ document on billing and authorizations for services for Sections 28 and 65. The Department will send another e-message to notify you about additional guidance after we work through the details of those questions.

1/10/2023 - Update on January 1, 2023 Rate Study Increase

The Maine Department of Health and Human Services (DHHS) is in the process of implementing rate studies for Sections 2, 13, 17, 26, 28, 65, and 92. Once implemented, these rate increases will be effective as of January 1, 2023. The Department has posted State Plan methodology notices detailing the rate changes for Sections 13, 17, 26, 28, 65, and 92 on our State Plan Methodology page. If a code for a service is not listed on these notices, there is no rate change for that code

To view the full announcement, click here.

9/28/2022 - Atrezzo Provider Announcement

Tool Upgrade 

On Monday, November 7th, Kepro will be upgrading their web-based platform to Atrezzo Next Generation. The Atrezzo Next Generation (ANG) platform is an improved interface with enhanced security features such as Multi-Factor Authentication (MFA). ANG brings the Maine Administrative Services Organization (ASO) an even more flexible, intuitive, and highly automated system that streamlines the utilization review and reporting processes for clients and providers. ANG fulfills all components of the scope of services defined in the Maine ASO UM program, as it offers the modularity and flexibility needed to evolve with the ever-changing healthcare technology landscape. Our flexibility comes from ANG’s best-in-class platform, custom-built by Kepro, which can be rapidly configured and tailored to meet ASO’s unique program needs.

Training Plan and Resources

A full functioning array of resources including training manuals, informational materials, webinars, and training videos are utilized. Training materials will be placed on the Maine ASO client website, located at http://www.qualitycareforme.com/. Training session will be a recorded demonstration in a live webinar to allow discussion and answer questions. There will be several modules for the providers to attend based on user role permissions. Providers will receive links to register for the session date and time that works best for their availability.

For a list of our upcoming trainings, please visit https://me.kepro.com/providers/atrezzo/

9/2/2022 - Attention Section 92, Section 13, and Section 17 Providers: Passthrough process now required if organizations jointly serve an Opioid Health Home (OHH) Member

Please click here to view the Office of MaineCare Listserv announcement.




News and Updates

For more information on these updates, please click the button below

News and Updates