Welcome to Maine's ASO

9/30/2021 - Attention TCM, BHH and HCT PROVIDERS: Referral Management Process Updates

Effective October 1, 2021, KEPRO will generate a provider specific HCT referral report monthly via Excel to all Targeted Case Management (TCM) and Behavioral Health Home (BHH) Program Directors.  This report will list all referrals for HCT from that provider with specific demographic information to verify accuracy.  The agency will be responsible for reviewing the report with staff and make any needed updates and changes. Referral sources are currently expected to make changes in Atrezzo as demographic changes occur with families. This new monthly review will ensure necessary changes are being made on a timely basis. Providers will send the updated report to KEPRO’s Provider Relations Team, who will make changes in Atrezzo. Referrals made by other entities will continue to receive calls directly from KEPRO.  This process will eventually replace the outreach calls made to families by Kepro.

See more information: Click Here

9/30/2021 - Attention Referral Providers for Children's Intensive Temporary Residential Treatment (ITRT)

Effective October 1, 2021, the Office of Child and Family Services (OCFS) will implement a change to the referral process for all children being referred to an Intensive Temporary Residential Treatment Facility (ITRT), also known as Children’s Residential Treatment (CRT). The process change will align with the Family First Prevention Services Act (FFPSA) to improve the lives of children and strengthen Maine families. The new process and all procedures will adhere to the current MaineCare policy requirements for ITRT under Section 97 of the MaineCare Benefits Manual. Information about the changes can be found at: https://content.govdelivery.com/accounts/MEHHS/bulletins/2f55a62

For Kepro Training -  Child Residential Assessment (PDF Version)

9/28/2021 - Phone Outage Update

Kepro continues to experience phone outage issues. During this period of outage, you can contact Kepro on our temporary phone line at (484) 205-0116 or via email at ProviderRelationsME@kepro.com 

We appreciate your patience during this time.

9/27/2021 - Intermittent Phone Outages

Kepro is experiencing intermittent phone outages. Our IT Department is working to resolve this issue as soon as possible. Providers can contact us via email in the interim at ProviderRelationsME@kepro.com

9/24/2021 - Providers of Section 65 Adult Medication Management Services

Kepro, in collaboration with the Office of Behavioral Health (OBH), has streamlined the process for Department Medication Management Referrals.

Beginning October 18, 2021, the Department will submit Medication Management Referrals to providers via Kepro's Atrezzo portal. Receiving providers will need to confirm acceptance of the referral or submit a request to refuse the referral, via the Atrezzo portal. Receiving providers who accept a referral or receive a denial from OBH to refuse a referral, will need to submit an authorization request upon the client's admission to the service.

Kepro is offering a provider training on Tuesday, October 12, 2021, from 11:00am to 12:00pm Please register for this optional training. If you are unable to attend the training, materials will be available on our website www.qualitycareforme.com/resources/training/ 

8/27/2021 - SUD Treatment Data Collection

Beginning September 1, 2021 all licensed Substance User Disorder providers will start submitting SUD Treatment Data to Kepro via the Atrezzo portal. Providers familiar with submitting SUD Treatment data in WITS will no longer need to use use the WITS system after August 31, 2021.  We will be hosting two upcoming provider trainings:

• August 31, 2021 2-3pm. To register please click here
• September 14, 3-4pm. To register please click here

8/12/2021 - Atrezzo Portal Updates

Kepro is still experiencing system issues for internal and external users. Due to the system issues, the Referral Management Request and CANS questionnaire are currently unavailable at this time. The estimated resolution is within the next 24 hours. We apologize for the inconvenience. 

8/10/2021 - Atrezzo Portal Currently Offline

The Atrezzo portal is currently offline and not available for provider use. Kepro IT Department is working diligently to bring it back online as soon as possible. We apologize for any inconvenience this may cause. We will update this announcement when it has been resolved. 

7/21/2021 - Kepro Office Move on August 1st, 2021

Kepro will be relocating to a new office effective August 1st, 2021. The new office will be located at 82 Running Hill Road, Suite 202, South Portland, ME 04106.

5/18/2021 - Atrezzo Questionnaires posted to QualityCareforME.com

Updated versions of the Atrezzo Portal questionnaires have been posted to QualityCareforME.com. Please click PROVIDERS at the top of the page and ATREZZO QUESTIONNAIRES or follow this link.

5/12/2021 - Kepro All Employee Virtual Townhall

On Wednesday, 5/12/21, the Kepro call center will be offline between 11:30am and 12:00pm. Callers may leave voicemails on our general mailbox during this time and staff will return all messages promptly after 12:00pm. Thanks for your understanding. 

4/12/2021 - Critical Incident, Termination Request and Referrals for Adult PNMI

As of today, Kepro has implemented three new solutions within the Kepro Atrezzo portal. To learn more about these solutions click the training videos below. In addition, "Grant Funded" request have been relabled to "OBH Funded".

• Critical Incident (PDF Version)
• SMI Termination Request (PDF Version)
• Adult PNMI (PDF Version)
• Referral Refusal (PDF Version)