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About Us

Contact Us

Office Location

The Maine Acentra Health Office is located at the following address:

Acentra Health
82 Running Hill Road, Suite 202
South Portland, ME 04106

Departments and Contact Information

Phone: 866.521.0027
Fax: 866.325.4752 


For questions about faxes, CRCF and Section 28 Applications

Member Services

For Member questions, appeals, member resources or other member concerns

  • Phone: 866.521.0027 Option 1
  • Fax: 866.325.4752

Katie Beckett

For calls regarding Katie Beckett referrals

  • Phone: 866.521.0027 Option 2
  • Fax: 866.325.4752

Provider Relations/IT Helpdesk

For Acentra Health Atrezzo® access, training, and general questions

Care Management

For Provider access to a care management staff to discuss clinical review of provider requests

  • Phone: 866.521.0027, Option 4
  • Fax: 866.325.4752


For questions regarding reconsiderations or denials

  • Phone: 866.521.0027, Option 5
  • Fax: 866.325.4752

In your e-mail communication: 

Please include specific questions and a telephone number where we can reach you during business hours.

Please note that we are not able to guarantee the confidentiality or security of communication sent to our offices via email.

  • Please do not send any information that you would consider confidential using email.
  • By providing your email address, you acknowledge the risk and authorize us to respond to you through email.

Office Hours and Observed Holidays

Acentra Health is open Monday through Friday: 8:00 am to 6:00 pm. Acentra Health Offices will be closed in observance of the following holidays:                             

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Veteran's Day
  • Thanksgiving and Friday After
  • Christmas Day

Should Acentra Health/Maine offices close due to inclement weather, a recorded message will notify callers of the available clinical coverage options.