News and Updates

Information and updates related to the Maine Administrative Services Organization (ASO)

News and Updates

3/4/2022 - Call Center Software Conversion

Effective March 28th, 2022, Kepro will be converting to a new call center technology. The new software provides enhanced functionality that we are excited to rollout in the state of Maine. We expect a seamless transition, however, we wanted to alert providers of the transition in the event we experience unexpected issues.

9/28/2021 - Phone Outage Update

Kepro continues to experience phone outage issues. During this period of outage, you can contact Kepro on our temporary phone line at (484) 205-0116 or via email at 

We appreciate your patience during this time.

9/27/2021 - Intermittent Phone Outages

Kepro is experiencing intermittent phone outages. Our IT Department is working to resolve this issue as soon as possible. Providers can contact us via email in the interim at

9/24/2021 - Providers of Section 65 Adult Medication Management Services

Kepro, in collaboration with the Office of Behavioral Health (OBH), has streamlined the process for Department Medication Management Referrals.

Beginning October 18, 2021, the Department will submit Medication Management Referrals to providers via Kepro's Atrezzo portal. Receiving providers will need to confirm acceptance of the referral or submit a request to refuse the referral, via the Atrezzo portal. Receiving providers who accept a referral or receive a denial from OBH to refuse a referral, will need to submit an authorization request upon the client's admission to the service.

Kepro is offering a provider training on Tuesday, October 12, 2021, from 11:00am to 12:00pm Please register for this optional training. If you are unable to attend the training, materials will be available on our website 

8/27/2021 - SUD Treatment Data Collection

Beginning September 1, 2021 all licensed Substance User Disorder providers will start submitting SUD Treatment Data to Kepro via the Atrezzo portal. Providers familiar with submitting SUD Treatment data in WITS will no longer need to use use the WITS system after August 31, 2021.  We will be hosting two upcoming provider trainings:

  • August 31, 2021 2-3pm. To register please click here
  • September 14, 3-4pm. To register please click here

8/12/2021 - Atrezzo Portal Updates

Kepro is still experiencing system issues for internal and external users. Due to the system issues, the Referral Management Request and CANS questionnaire are currently unavailable at this time. The estimated resolution is within the next 24 hours. We apologize for the inconvenience. 

8/10/2021 - Atrezzo Portal Currently Offline

The Atrezzo portal is currently offline and not available for provider use. Kepro IT Department is working diligently to bring it back online as soon as possible. We apologize for any inconvenience this may cause. We will update this announcement when it has been resolved. 

7/21/2021 - Kepro Office Move on August 1st, 2021

Kepro will be relocating to a new office effective August 1st, 2021. The new office will be located at 82 Running Hill Road, Suite 202, South Portland, ME 04106.

5/18/2021 - Atrezzo Questionnaires posted to

Updated versions of the Atrezzo Portal questionnaires have been posted to Please click PROVIDERS at the top of the page and ATREZZO QUESTIONNAIRES or follow this link.

5/12/2021 - Kepro All Employee Virtual Townhall

On Wednesday, 5/12/21, the Kepro call center will be offline between 11:30am and 12:00pm. Callers may leave voicemails on our general mailbox during this time and staff will return all messages promptly after 12:00pm. Thanks for your understanding. 

4/12/2021 - Critical Incident, Termination Request and Referrals for Adult PNMI

As of today, Kepro has implemented three new solutions within the Kepro Atrezzo portal. To learn more about these solutions click the training videos below. In addition, "Grant Funded" request have been relabled to "OBH Funded".

3/3/2021 - High  Volume

Kepro is currently experiencing a high volume of authorization requests. Requests are being reviewed in the order in which they have been submitted. To view the current status of your case, please login to Atrezzo and search your case or view the status through the Daily Authorization Report. 

12/24/2020 - Maine Office Closed at Noon

Kepro's Maine office will be closed at noon on December 24th to allow staff to be with family for the holidays. All calls will be transferred to our afterhours voicemail and returned on Monday, December 28th. Happy Holidays to you and yours! 

11/30/2020 - Office of Behavioral Health Training Sessions Postponed until further notice

On Wednesday, November 18th, an email notification was sent on the OMS eMessage system alerting providers of an upcoming change for Adult Grant Funded Services. Click here to see the notification.

In collaboration with the Office of Behavioral Health (OBH), Kepro and our provider community. We are postponing the go-live to ensure all parties are ready and prepared for the upcoming changes. Over the next several weeks, Kepro and OBH will be preparing a communications plan to properly rollout these upcoming changes. Stay tuned! 

11/6/2020 - Rebranded

As part of Kepro's rebranding process, the Maine website at will have a new look and feel. The fresh branding, the updated logo, and the new website represent the fact that Kepro is committed to its roots while taking its 35-year history into the future. 

Behind the new look, we are still Kepro. Our core elements and capabilities remain the same but will evolve as we prepare for our next stage of growth. We remain dedicated to providing our clients with the best possible services and solutions and our new brand identity captures and communicates the essence of our DNA and reinforces our mission and message.

10/8/2020 - Changes to Adult Medication Management Submission Process

Kepro in collaboration with the Office of Behavioral Health will begin capturing limited data on requests for ancillary OBH contracts for Adult Medication Management services. An ancillary contract is a per member per month contract that works in congruence with OBH’s fee-for-service medication management contract to cover certain activities that are not reimbursable under the fee-for-service contractClients must meet the OBH medication management contract eligibility criteria of SMI in order to be billed to the PMPM contract. Providers must meet the minimum threshold of 15 minutes of approved service delivery in order to bill the contract. Click for additional training.

5/11/2020 - Family Choice Waitlist now in Atrezzo!

The Office of Children and Family Services (OCFS), in coordination with Kepro, has implemented changes in the referral management process, effective Monday, May 11th. In an effort to improve the referral process for both Home and Community Treatment and Rehabilitative Community Services, Kepro has developed a new family choice waitlist report that is accessible in the Kepro Atrezzo System. The report will display all consumers that have been added to the family choice waitlist by Kepro and that are waiting for services for your agency that have not been served. Please contact for questions.

4/15/2020 - CSR Submission 1135 Waiver

Kepro, in coordination with the Department of Health and Human Services (DHHS) have extended existing authorizations for 30 days. Any authorization due to expire between 4/14 through 5/15 were given 30 day extensions.

3/31/2020 - HCT Update

During the State of Civil Emergency period associated with COVID-19, Home and Community-Based Treatment (HCT) providers delivering services via Section 65 are approved to offer HCT as a clinician-only treatment model to current clients and new clients, temporarily amending the requirement for the service to be delivered through a combination of a clinician and a Behavioral Health Professional (BHP).

Please see the Department’s guidance for additional information on delivering services via telehealth, including considerations regarding quality and clinical appropriateness.  

2/24/2020 - Atrezzo Platform Issues

Kepro's Atrezzo Platform is currently experiencing issues. Our IT department is working on a resolution. We expect the site to be back to normal soon. Thanks for your patience.