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To ensure quality services to our consumers and client health care needs, Kepro continuously evaluates all areas of our quality management program for opportunities for improvement.
Areas for opportunity may be identified through:
When areas of improvement are identified either internally or externally, Kepro uses a systematic method to plan for performance improvement.
Quality improvement projects are designed following Kepro’s continuous improvement model. Using this methodology, any problems identified are analyzed to uncover the root cause and plan appropriate actions for improvement. Kepro utilizes a multi-disciplinary team approach that draws on the expertise of staff across the organization:
Kepro Maine has a dedicated quality management team to collect and analyze operational data. This team also provides expert analysis and meaningful information to stakeholders in the Maine Behavioral Health ASO in order to measure the success of all efforts and partner to improve the quality of care for MaineCare members.
Provider involvement and participation in the Maine utilization review process is fundamental to identifying improvement areas: