Providers

Add a User

A user with an Admin role can create accounts for other users. An Admin user will first need to register in the system and have the information for the additional users that are needed. The instructions below describe how to create accounts for additional users.

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File size: 141 KB

specialty-services---printable

Add Chrome Browser

Atrezzo is a person-centered, web-based care management solution that transforms traditional, episodic-based care management into proactive and collaborative population health care management. Chrome is the preferred internet browser. The below instructions will highlight the steps to add Chrome to your computer.

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File size: 175 KB

Adult PNMI Referral Request

This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo

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Adult PNMI Referral Request

This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo

File type: .mp4

File size: 125 MB

ANG Module 1 FAQ

This FAQ will summarize all of the questions asked during the ANG Provider Training sessions

File type: .pdf

File size: 341 KB

ANG Module 2 FAQ

This FAQ will summarize all of the questions asked during the ANG Provider Training sessions

File type: .pdf

File size: 257 KB

Baxter Invoice

This video will walk providers through how to submit Baxter Funded cases for generating invoices

File type: .mp4

File size: COMING SOON

Complete a Saved Request

If a request was started but not submitted, it will be listed as a Saved but Not Submitted Request on the home page. The instructions below describe how to complete the request.

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File size: 179 KB

general

Create a Case Wizard Enhancement

This video highlights the create a case wizard enhancement that will be available to providers on January 26, 2023

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File size: 32 KB

Critical Incident Training

This video will educate providers on the critical incident process for the Office of Behavioral Health

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File size: 105 MB

Department Medication Management

The service specific training outlines the department medication management referral process.

File type: .mp4

File size: COMING SOON

specialty-services---printable

Hold for Service Referral

This Hold for Service training explains the requires for OBH Funded waitlist process

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File size: 139 MB

Hold for Service Referral

This Hold for Service training explains the requires for OBH Funded waitlist process

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File size: 1.86 MB

Hold for Service Referral FAQ's

This FAQ summarizes all of the question asked during the Hold for Service Referral Training

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File size: 173 KB

How to Add a Diagnosis Code

This video will outline the process for adding a diagnosis code and setting the primary diagnosis

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File size: 16.2 MB

How to Add a Message and Review a Message

This video will explain how to send a message to Kepro and review messages from from Kepro

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File size: COMING SOON

How to Add a Procedure Code

This video will explain how to search procedure codes, enter start and end dates and add total number of units

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File size: 17.3 MB

How to Attach a Document

This video will explain how to attach a document to a previously submitted case

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File size: 17.3

How to Change Context

This video will show providers how to change context and switch NPI numbers

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File size: COMING SOON

How to Copy a Case

This video will show providers how to copy a case

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File size: COMING SOON

How to Extend a Case

This video will show providers how to extend a case and enter a continued stay review

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How to Request a Reconsideration

This video will show providers how to request a reconsideration on a denied case

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File size: COMING SOON

How to Request a Revision

This video will show

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How to Run the Daily Authorization Report

This video will explain how to run the daily authorization report and export it to excel

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File size: COMING SOON

How to Save a Request and Complete a Saved Request

This video outlines the process for saving requests and completing saved requests

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File size: COMING SOON

How to Search a Consumer or Create Temp Member

This video will explain how to search for existing MaineCare clients and create temporary clients

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How to View and Print the CANS Report

This video will explain how to view and print the CANS report from Atrezzo.

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File size: 13.8 KB

How to View Determination Letters

This video will show providers how to view a determination letter

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File size: COMING SOON

LTSE Invoice

This video will walk providers through how to submit LTSE cases for generating invoices

File type: .mp4

File size: COMING SOON

stakeholder-training

Maine Statewide IEP Training

This IEP training was used in the statewide rollout of required IEP on behavioral health submissions in Atrezzo

File type: .mp4

File size: COMING SOON

MaineMOM

This specialty service training describes the MaineMom program and submission requirements within Atrezzo

File type: .mp4

File size: COMING SOON

Make Revisions to Submitted Requests

Once a request has been submitted, you will not be able to make changes or additions manually. The instructions below describe how to make revisions to a submitted request.

File type: .pdf

File size: 247 KB

manuals

Multi-Factor Authentication Process

This video highlights the multi-factor authentication process

File type: .pdf

File size: 1.37 MB

specialty-services, stakeholder-training

OBH Funded Invoice

This video will walk providers through how to submit OBH Funded cases for generating invoices

File type: .mp4

File size: COMING SOON

Opioid Health Home Code Changes

This specialty service training describes the OHH program and submission requirements within Atrezzo

File type: .mp4

File size: 112 MB

Referral Management Adult PNMI

This specialty training video explains how to complete referrals for Adult PNMI

File type: .mp4

File size: COMING SOON

Referral Management CFCF

This specialty training video explains how to complete referrals for CRCF

File type: .mp4

File size: COMING SOON

Referral Management HCT and RCS

This specialty training video explains how to complete referrals for HCT and RCS

File type: .mp4

File size: COMING SOON

specialty-services---printable

Referral Refusal

The Referral Refusal training explains how to enter a referral refusal within Atrezzo.

File type: .mp4

File size: 65 MB

Requesting an EPSDT Authorization

This workflow describes the process for requesting an EPSDT authorization midway through services.

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File size: 62 KB

Reset Password or Unlock Account

For a forgotten password, a user can reset their password by following the instructions below.

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File size: 206 KB

SMI Termination

This video will explain the SMI Termination process

File type: .mp4

File size: 65 MB

SMI Termination FAQ

This FAQ will outline the SMI Termination process

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File size: COMING SOON

SUD Treatment Data

This video will outline the process for entered SUD Treatment Data for the federally required TEDS-NOMS reporting

File type: .mp4

File size: COMING SOON

Update User Profile

After completing the registration and multi-factor verification processes, a user can update profile information. A user will first need to receive an email to complete the registration process initiated by the Provider Group Administrator. The instructions below describe how to update profile information.

File type: .pdf

File size: 155 KB