Atrezzo Provider Training
Video will play upon completed registration. For printable instructions click here.
Video will play upon completed registration
A user with an Admin role can create accounts for other users. An Admin user will first need to register in the system and have the information for the additional users that are needed. The instructions below describe how to create accounts for additional users.
File type: .pdf
File size: 141 KB
Atrezzo is a person-centered, web-based care management solution that transforms traditional, episodic-based care management into proactive and collaborative population health care management. Chrome is the preferred internet browser. The below instructions will highlight the steps to add Chrome to your computer.
File size: 175 KB
This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo
File size: 2.1 KB
File type: .mp4
File size: 125 MB
This FAQ will summarize all of the questions asked during the ANG Provider Training sessions
File size: 341 KB
File size: 257 KB
This video will walk providers through how to submit Baxter Funded cases for generating invoices
File size: COMING SOON
If a request was started but not submitted, it will be listed as a Saved but Not Submitted Request on the home page. The instructions below describe how to complete the request.
File size: 179 KB
This video highlights the create a case wizard enhancement that will be available to providers on January 26, 2023
File size: 32 KB
This video will educate providers on the critical incident process for the Office of Behavioral Health
File size: 105 MB
The service specific training outlines the department medication management referral process.
This Hold for Service training explains the requires for OBH Funded waitlist process
File size: 139 MB
File size: 1.86 MB
This FAQ summarizes all of the question asked during the Hold for Service Referral Training
File size: 173 KB
This video will outline the process for adding a diagnosis code and setting the primary diagnosis
File size: 16.2 MB
This video will explain how to send a message to Kepro and review messages from from Kepro
This video will explain how to search procedure codes, enter start and end dates and add total number of units
File size: 17.3 MB
This video will explain how to attach a document to a previously submitted case
File size: 17.3
This video will show providers how to change context and switch NPI numbers
This video will show providers how to copy a case
This video will show providers how to extend a case and enter a continued stay review
File size: 14.4
This video will show providers how to request a reconsideration on a denied case
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This video will explain how to run the daily authorization report and export it to excel
This video outlines the process for saving requests and completing saved requests
This video will explain how to search for existing MaineCare clients and create temporary clients
This video will show providers how to view a determination letter
This video will walk providers through how to submit LTSE cases for generating invoices
This IEP training was used in the statewide rollout of required IEP on behavioral health submissions in Atrezzo
This specialty service training describes the MaineMom program and submission requirements within Atrezzo
Once a request has been submitted, you will not be able to make changes or additions manually. The instructions below describe how to make revisions to a submitted request.
File size: 247 KB
This video highlights the multi-factor authentication process
File size: 1.37 MB
This video will walk providers through how to submit OBH Funded cases for generating invoices
This specialty service training describes the OHH program and submission requirements within Atrezzo
File size: 112 MB
This specialty training video explains how to complete referrals for Adult PNMI
This specialty training video explains how to complete referrals for CRCF
This specialty training video explains how to complete referrals for HCT and RCS
The Referral Refusal training explains how to enter a referral refusal within Atrezzo.
File size: 65 MB
This workflow describes the process for requesting an EPSDT authorization midway through services.
File size: 62 KB
For a forgotten password, a user can reset their password by following the instructions below.
File size: 206 KB
This video will explain the SMI Termination process
This FAQ will outline the SMI Termination process
This video will outline the process for entered SUD Treatment Data for the federally required TEDS-NOMS reporting
After completing the registration and multi-factor verification processes, a user can update profile information. A user will first need to receive an email to complete the registration process initiated by the Provider Group Administrator. The instructions below describe how to update profile information.
File size: 155 KB
When a change has been made to the submitted request, you will receive an email notification. The email notification will provide the Case ID to direct you to the specified request. The below instructions will identify the steps to view the determination letter.
File size: 231 KB
