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Atrezzo Provider Training

Atrezzo Provider Training

For Written Instructional Guides, Please visit Manual and Forms

Provider Portal Administrator Training

 

Provider Portal Login

 

Create Case Wizard

 

Action Buttons - Request Revisions, Reconsiderations and Additional Information

 

Case Display

 

Help Guide Community Resources

 

Maine Training Additional Resources

quick-reference-guides

Add a User

A user with an Admin role can create accounts for other users. An Admin user will first need to register in the system and have the information for the additional users that are needed. The instructions below describe how to create accounts for additional users.

File type: .pdf

File size: 141 KB
quick-reference-guides

Add Chrome Browser

Atrezzo is a person-centered, web-based care management solution that transforms traditional, episodic-based care management into proactive and collaborative population health care management. Chrome is the preferred internet browser. The below instructions will highlight the steps to add Chrome to your computer.

File type: .pdf

File size: 175 KB
specialty-services---printable

Adult PNMI Referral Request

This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo

File type: .pdf

File size: 1.8 KB
specialty-services

Adult PNMI Referral Request

This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo

File type: .pptx

File size: 125 MB
specialty-services---printable

Adult Targeted Case Management

These instructions will explain how to submit an initial request for Adult Targeted Case Management services.

File type: .pdf

File size: 1.43 MB
specialty-services

Adult Targeted Case Management

This video will explain how to submit an initial request for Adult Targeted Case Management services.

File type: .mp4

File size: 77 MB
faq

ANG Module 1 FAQ

This FAQ will summarize all of the questions asked during the ANG Provider Training sessions

File type: .pdf

File size: 341 KB
faq

ANG Module 2 FAQ

This FAQ will summarize all of the questions asked during the ANG Provider Training sessions

File type: .pdf

File size: 257 KB
specialty-services

Baxter Invoice

This video will walk providers through how to submit Baxter Funded cases for generating invoices

File type: .mp4

File size: COMING SOON
quick-reference-guides

Complete a Saved Request

If a request was started but not submitted, it will be listed as a Saved but Not Submitted Request on the home page. The instructions below describe how to complete the request.

File type: .pdf

File size: 179 KB
general

Create a Case Wizard Enhancement

This video highlights the create a case wizard enhancement that will be available to providers on January 26, 2023

File type: .mp4

File size: 32 KB
specialty-services---printable

Critical Incident Training

These instructions will educate providers on the critical incident process for the Office of Behavioral Health

File type: .pdf

File size: 1.4 KB
specialty-services

Critical Incident Training

This video will educate providers on the critical incident process for the Office of Behavioral Health

File type: .mp4

File size: 24 KB
specialty-services

Department Medication Management Referral

This service specific training outlines the department medication management referral process.

File type: .mp4

File size: 87.1 MB
specialty-services---printable

Department Medication Management Referral

This service specific instructions outlines the department medication management referral process.

File type: .pdf

File size: 1.5 KB
specialty-services

Hold for Service Referral

This Hold for Service training explains the requires for OBH Funded waitlist process

File type: .mp4

File size: 29 KB
specialty-services---printable

Hold for Service Referral

This Hold for Service training explains the requires for OBH Funded waitlist process

File type: .pdf

File size: 1.86 MB
faq

Hold for Service Referral FAQ's

This FAQ summarizes all of the question asked during the Hold for Service Referral Training

File type: .pdf

File size: 173 KB
how-to

How to Add a Diagnosis Code

This document will outline the process for adding a diagnosis code to your request.

File type: .pdf

File size: 459 KB
how-to

How to Add a Procedure Code

This document explains how to add a procedure codes, enter start and end dates and add total number of units

File type: .pdf

File size: 458 KB
how-to

How to Add Additional Clinical Documentation

This document will explain how to add additional clincial documentation to a previously submitted case

File type: .pdf

File size: 17.3
how-to

How to Change Context

This document will show providers how to change context and switch NPI numbers.

File type: .pdf
how-to

How to Complete a Saved Request

This document outlines the process for saving requests and completing saved requests

File type: .pdf
how-to

How to Copy a Case

This document will show providers how to copy a case

File type: .pdf

File size: 342 KB
how-to

How to Discharge in Atrezzo

These instructions outline the process for submitting a discharge in Atrezzo.

File type: .mp4

File size: 25 MB
specialty-services---printable

How to Discharge in Atrezzo

These instructions outline the process for submitting a discharge in Atrezzo.

File type: .pdf

File size: 723 KB
how-to

How to Extend a Case

This video will show providers how to extend a case and enter a continued stay review

File type: .mp4

File size: 14.4
how-to

How to Request a Reconsideration

This document will show providers how to request a reconsideration on a denied case.

File type: .pdf
how-to

How to Request a Revision

This document will show how to request a revision on a submitted case.

File type: .pdf
how-to

How to Run the Daily Authorization Report

This document will explain how to run the daily authorization report from Atrezzo.

File type: .pdf

File size: 202 KB
how-to

How to Search a Consumer or Create Temp Member

This video will explain how to search for existing MaineCare clients and create temporary clients

File type: .mp4
how-to

How to View and Print the CANS Report

This video will explain how to view and print the CANS report from Atrezzo.

File type: .mp4

File size: 13.8 KB
how-to

How to View Determination Letters

This document will show providers how to view a determination letter

File type: .pdf
how-to

How to View Messages in the Message Center

This video will explain how to review messages from from Acentra Health.

File type: .pdf
specialty-services

LTSE Invoice

This video will walk providers through how to submit LTSE cases for generating invoices

File type: .mp4

File size: COMING SOON
stakeholder-training

Maine Statewide IEP Training

This IEP training was used in the statewide rollout of required IEP on behavioral health submissions in Atrezzo

File type: .mp4

File size: COMING SOON
specialty-services

MaineMOM

This specialty service training describes the MaineMom program and submission requirements within Atrezzo

File type: .mp4

File size: 66.95 MB
specialty-services---printable

MaineMOM

This specialty service training describes the MaineMom program and submission requirements within Atrezzo

File type: .pdf

File size: 1.4 KB
quick-reference-guides

Make Revisions to Submitted Requests

Once a request has been submitted, you will not be able to make changes or additions manually. The instructions below describe how to make revisions to a submitted request.

File type: .pdf

File size: 247 KB
manuals

Multi-Factor Authentication Process

This video highlights the multi-factor authentication process

File type: .pdf

File size: 1.37 MB
specialty-services

OBH Funded Invoice

This video will walk providers through how to submit OBH Funded cases for generating invoices

File type: .mp4

File size: COMING SOON
specialty-services, stakeholder-training

Opioid Health Home Code Changes

This specialty service training describes the OHH program and submission requirements within Atrezzo

File type: .mp4

File size: 117 MB
specialty-services---printable

Opioid Health Home Code Changes

This specialty service document describes the OHH program and submission requirements within Atrezzo.

File type: .pdf

File size: 1.58 MB
manuals

Provider Manual

The Provider Manual provides information on the Maine ASO program, processes, and Atrezzo.

File type: .pdf

File size: 6.01 MB
specialty-services

Psychiatric Hospital Intensive Outpatient (IOP) Services

These instructions outline the process for entering in a Psychiatric Hospital IOP request.

File type: .mp4

File size: 66.8 KB
specialty-services---printable

Psychiatric Hospital Intensive Outpatient (IOP) Services

These instructions outline the process for entering in a Psychiatric Hospital IOP request.

File type: .pdf

File size: 1.5 KB
specialty-services

Referral Management CFCF

This specialty training video explains how to complete referrals for CRCF

File type: .mp4

File size: COMING SOON
specialty-services

Referral Management HCT and RCS

This specialty training video explains how to complete referrals for HCT and RCS

File type: .mp4

File size: COMING SOON
specialty-services

Referral Refusal

The Referral Refusal training explains how to enter a referral refusal within Atrezzo.

File type: .mp4

File size: 65 MB
specialty-services---printable

Requesting an EPSDT Authorization

This workflow describes the process for requesting an EPSDT authorization midway through services.

File type: .pdf

File size: 62 KB
specialty-services

Residential SUD ASAM Utilization Management Training

This video will explain the process for submitting a SUD Residential ASAM Review in the Atrezzo portal.

File type: .mp4

File size: 144 KB
specialty-services---printable

Residential SUD ASAM Utilization Management Training

These instructions will explain the process for submitting a SUD Residential ASAM Review in the Atrezzo portal.

File type: .pdf

File size: 2.9 KB
specialty-services

SMI Termination

This video will explain the SMI Termination process

File type: .mp4

File size: 65 MB
faq

SMI Termination FAQ

This FAQ will outline the SMI Termination process

File type: .pdf

File size: 264 KB
specialty-services

SUD Treatment Data

This video will outline the process for entering SUD Treatment Data for the federally required TEDS-NOMS reporting

File type: .mp4

File size: 117 KB
specialty-services---printable

SUD Treatment Data

These instructions outline the process for entering SUD Treatment Data for the federally required TEDS-NOMS reporting

File type: .pdf

File size: 2.6 KB
quick-reference-guides

View a Determination Letter

When a change has been made to the submitted request, you will receive an email notification. The email notification will provide the Case ID to direct you to the specified request. The below instructions will identify the steps to view the determination letter.

File type: .pdf

File size: 231 KB
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