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State of Maine Department of Health and Human Services


Acentra Health’s Behavioral Health Utilization Review Call Center is available for providers to provide both operational and educational information related to the program. Providers can access our Help Desk, review requests and access information and resources as part of the program.

Acentra Health relies on the MaineCare Benefits Manual for all level of care criteria. 

The MaineCare Benefits Manual is available at http://www.maine.gov/sos/cec/rules/10/ch101.htm.

For recently adopted and emergency MaineCare policies, visit http://www.maine.gov/dhhs/oms/rules/index.shtml.

For Provider inquiries, please call 866.521.0027 and select option 3.